FAQ
Have a question?
We are an out of network cash based model which is actually a great thing for you! Being cash based allows us to spend more time with our clients and ensure they are receiving excellent care. In traditional insurance based clinics, reimbursement rates are continuously decreasing. This means providers must squeeze in more clients per day to break even. Sometimes there are even double or triple bookings. This means you get less time one on one with your doctor, get rushed through treatments, and quality of care decreases. At Rise you will never be rushed or passed off to someone with less education. You will always receive one on one care from your doctor and we ensure you get the time you need to be successful. In this model you can be confident that you are getting the high quality care you deserve.
A Superbill is a receipt provided by your physical therapy clinic for proof of services. You can use this superbill to submit claims to your insurance company, and may be reimbursed for the physical therapy services provided.
Please download the document below for a list of questions to ask your insurance company to determine your coverage.
Arizona is a direct access state, which means you do NOT need a doctor’s referral for physical therapy services. For insurance superbill coverage, they may require a doctor’s referral in order to approve your superbill receipts.
At the end of your initial evaluation, your physical therapist will create a plan of care, and make a recommendation for how many visits you will need to reach your goals. They will go over pricing, packages, and payment plans so you can choose what is best for you.
We can accept credit cards, HSA cards, Zelle, Venmo, check, or cash.
Our treatment sessions are about 60 minutes long but can go longer if you need. We never want you to feel rushed and we make sure to answer any questions or concerns before leaving the session.
It is not our goal to cause more pain, but progressing too quickly, too many exercises, or aggressive manual therapy can cause pain or soreness. Some soreness following PT is normal, and should subside in 1-2 days. Please communicate frequently what you are feeling during and after sessions, so your physical therapist can adjust their treatments as needed. If you have any concerns please be open about them, so we can address them quickly and make you more comfortable.
Personal trainers are great at working with healthy individuals to improve strength and fitness. Physical therapists also do personal training, but are specifically educated on how to do this when someone is experiencing pain. Physical therapists are trained to evaluate your movement, identify compensations or movement faults, and address any impairments that may be causing your pain. They can prescribe exercises that are specific to you to improve your longevity and prevent future injury. The 3rd phase of physical therapy will likely look a lot like “personal training” as this is the phase focused on increasing strength and power, and returning to skilled movements or sport.